The Configuration Management Database

Quiz: 11. The …, 1 of 49
Q: Which of the following is an illustration of ?

A change request

A report management process

An urgent change

A trend analysis
Quiz: 11. The Major Service Operation …, 2 of 49
Q: Which is the best description of an incident?

A user error

An event that has significance and impacts the service

An unplanned interruption to an IT service or reduction in the quality of an IT service

A fault that causes failures in the IT infrastructure
Quiz: 11. The Major Service Operation …, 3 of 49
Q: Which of the following conditions is identified by successful diagnosis of the root cause of a problem?

Error analysis

Known error

Data discrepancy

Invalid data
Quiz: 11. The Major Service Operation …, 4 of 49
Q: Which of the following is required by Major Incidents?

Separate procedures

Less documentation

Less urgency

Longer timescales
Quiz: 11. The Major Service Operation …, 5 of 49
Q: Which process is liable for recording, controlling, and reporting on versions, attributes, and relationships about components of the IT infrastructure?

Incident Management

Change Management

Service Asset and Configuration Management

Service Management
Quiz: 11. The Major Service Operation …, 6 of 49
Q: Which of the following is an input to the Problem Management process?

Configuration details from the

A Request for Change (RFC)

Management information

Known Errors
Quiz: 11. The Major Service Operation …, 7 of 49
Q: Which of the following is the sub process of Problem Management?

Proactive

Research

Selection

Incident
Quiz: 11. The

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