Quiz: 11. The …, 1 of 49
Q: Which of the following is an illustration of ?
A change request
A report management process
An urgent change
A trend analysis
Quiz: 11. The Major Service Operation …, 2 of 49
Q: Which is the best description of an incident?
A user error
An event that has significance and impacts the service
An unplanned interruption to an IT service or reduction in the quality of an IT service
A fault that causes failures in the IT infrastructure
Quiz: 11. The Major Service Operation …, 3 of 49
Q: Which of the following conditions is identified by successful diagnosis of the root cause of a problem?
Quiz: 11. The Major Service Operation …, 4 of 49
Q: Which of the following is required by Major Incidents?
Quiz: 11. The Major Service Operation …, 5 of 49
Q: Which process is liable for recording, controlling, and reporting on versions, attributes, and relationships about components of the IT infrastructure?
Service Asset and Configuration Management
Quiz: 11. The Major Service Operation …, 6 of 49
Q: Which of the following is an input to the Problem Management process?
Configuration details from the
A Request for Change (RFC)
Quiz: 11. The Major Service Operation …, 7 of 49
Q: Which of the following is the sub process of Problem Management?
Quiz: 11. The
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