Lateness to Work Email Writing Task • Nursing Area

ENG315
ENG315 E-mail Scenarios
Scenario 1
Carlos, a sales manager for a commercial furniture distributor, has received complaints that
Jason, one of the firms top-performing sales reps “has it too easy” and “should have to prove
his loyalty by working harder.”
In response to the complaints he received, Carlos sends a few brief texts to Jason, assigning him
to a completely different account.
Jason responds to the messages, requesting a meeting with Carlos to discuss the proposed
change. Carlos responds with another text message that reads Decision is final. Everyone
needs to get a chance to work with the best accounts, so it is fair. Come by the office and pick
up your new files.
Moments later, Jason sends a text message to Malik, his regional manager and Carloss boss. It
simply reads We need to talk.
Think of this situation from the perspective of how Carlos handled the complaints he received
about Jason. Was his decision to pull Jason from the top accounts appropriate? Was Jasons
text to Malik appropriate? Write your response from either Carlos or Jason’s perspective,
addressing the situation professionally and courteously.
Scenario 2
Shannon, Leon, and Craig work for Rio Valley Homes, Inc., a real estate marketing firm. While
on a conference call with Donegans Photography, an established client, the group discusses
potential problems with a recent marketing campaign. Donegan Sands, the lead photographer
and owner of Donegans Photography, insists the marketing is working, and changes are not
needed.
Shannon reaches over to put Donegan on mute but inadvertently pushes the wrong button. She
tells Leon and Craig that the marketing campaign is not working and that Donegan should just
stick to taking pretty pictures. Donegan calmly clears his throat and responds, You know I can
hear you, right?
Think of this situation from Shannons perspective. Imagine she is embarrassed by what
happened as Donegan is a well-respected client. How should Shannon respond?
2020 Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may
not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.
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ENG315
Scenario 3
Jeffrey, the at Star Inc., has received communication from the businesss
leadership that tardiness among shift work employees hurts morale.
Veronica, a shift production staff employee, shows up to work approximately fifteen minutes
late one morning, walking silently and quickly to punch in at the time clock near the front desk.
Michelle, the front desk manager, says, “Good morning, Veronica,” but Veronica ignores her,
punches in, and heads into the shop to her desk. Michelle rolls her eyes, picks up the phone,
and lets Jeffrey know that Veronica just arrived and should be reaching her desk at any
moment.
Think about this situation from Jeffreys perspective how should he address Veronicas
behavior?
Scenario 4
Darrell works for the website division of Leaders Choice, a .
Darrell receives an e-mail on a Friday afternoon indicating that a new tablet computer will
launch at the end of the month and that it will be in high demand with limited stock. The threepage message also indicates that customers will be able to preorder the item 30 days before
launch. Darrell is asked to create a landing page for consumers who are interested in learning
more about the tablet.
By mistake, Darrell sets up a page that allows customers to preorder tablets that afternoon,
well in advance of the companys authorized preorder period. By late that Friday evening,
fourteen customers have placed preorders for the tablet.
Alyssa, vice president of product sales at Leaders Choice, learns of the error Saturday morning
and calls Darrell to arrange a meeting first thing Monday morning. Alyssa explains to Darrell
that the company intends to cancel all preorders. Darrell responds that the company should
honor the preorders because the error was internal and not the fault of consumers. After a
heated exchange, Darrell hangs up on Alyssa when she insists that the preorders will be
canceled because of Darrells error.
Think about this situation from either Darrells or Alyssas perspective. The exchange was
heated and both parties are justifiably frustrated. Write your response based on how you think
either character should leverage their professional writing skills to follow up on the tense
phone call.
2020 Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may
not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.
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