you wrote a proposal on how you plan to implement education and training within the organization to address the opportunities and challenges associated with managing across cultures. Your emphasis was on the host country of origin from the host countrys perspective.
For the Signature assignment, you will build on your Week 4 case assignment and add management across culture concepts/elements from the United States perspective. For ex. Imagine you are working in the U.S. Office and addressing cultural concepts and elements from the United States perspective for U.S. employees working with foreign based employees in the U.S. location. Consider the module when we discussed the language barrier in a presentation, which made us aware that there was a need for education and training in the host country. Now, that you have gathered information to educate and train in the host country, complete the signature assignment by improving the plan to incorporate training that addresses training U.S. personnel. You may want to review terms discussed in TD1 of module 1, such as ethnocentrism, etc., to assist with completing the training and education plan.
Please address the concepts learned and student-learning outcomes in modules 1 8 (see table below). Your paper should be between 8 10 pages. Update your executive summary to include the new content (still no more than 1 page). Your executive summary should include a training plan that includes both the host country and the U.S., associated costs, and total human resources required. Again, address the concepts learned and explain if they are applicable or not in the organization. At the end of your paper, write four paragraphs about what you learned about the organization as it pertained to the cross cultural management in the host country and U.S., any preconceived notions prior to research about the organization in the host country relevant to the U.S., and your current perceptions about the organization.
Every profession requires good communication skills as a crucial aspect of delivering their professional duties. Communication is vital in many scenarios at the workplace, whether in a meeting, conducting an interview, or sending emails to clients. Professional communication is integrated oral, written, digital, or visual forms of information delivery in the professional world. Equally, communicating in a professional context will embrace different forms of speaking, writing, and responding within and without the work environment. Notably, how individuals engage with coworkers, clients, and business partners has changed gradually. People no longer require to be in the same physical space, like an office or even a country, to work together. These changes impacted professional communication in that they affected the relational aspects of communication. Generally, poor communication in the organization could result in loss of money, time, energy, and opportunity. Good professional communication is the cornerstone of a smooth and unproblematic flow of information, ideas, messages, facts, and decisions in an organizational setup to achieve business objectives.Background LiteratureProfessional communication constitutes a broad array of disciplines that welcome diverse rhetorical contexts and situations. Professional communication encompasses specialties that closely stress theories and communication practices within professional contexts. Boswood (2020), maintains that this discipline has evolved to integrate pedagogical rhetoric, technology, and software principles to enhance communication in various contexts, from technical writing to usability and digital communication. Fuller et al. (2021), note that professional communication may entail writing business emails or using public speaking to communicate with a specific target audience and has since become vital for career or business growth. Professionally, communication can be widely applied in the professional exchange of information and express thoughts. Also, professional communication incorporates written, verbal, visual, and digital communication within the working environment. Melonon (2018), asserts that professional communication is vital in every domain, including the arts, health, medical care, new media, small business, athletics and sport, entrepreneurship, consultancy, education, and spiritual services. All of these fields need the productive use of external interaction with often unfamiliar audiences or the public.Besides, professional communication can be synonymous with workplace communication. However, a little distinction between the two is that workplace communication is the communication that occurs at work. In contrast, professional communication can encompass any interaction that occurs anywhere in the workplace context (Boswood, 2020). Professional communication is an eminent part of workplace operations as it promotes a healthier work environment for employees. Hence, it is paramount for the team members to practice effective professional communication to avoid chaos and smoothen the operations process. According to Coffelt et al. (2019), every organization loses roughly $62.4 million annually because of poor professional communication. Boswood (2020), illustrates good professional communication based on accurate, understandable, complete writing or speaking to a target audience. Cultivating good professional communication requires research, audience analysis, and mastering methods, theories, and technologies to interact well in business.Strong Points of Professional Communication in the CompanyProfessional communication at Verizon Communications happens both internally and externally. The company should emphasize effective professional communication to boost productivity and collaboration (Melonon, 2018). Excellent communication skills are crucial for Verizon because all companies, though to varying degrees, are involved in writing, reading, editing, speaking, listening, use of technology, and graphics. Employees with professional communication experiences are highly likely to contribute refined perspectives on community, culture, knowledge, and technology to the organization (Melonon, 2018). Professional communication helps Verizon teams better understand a person or situation, resolve core differences, and build trust and respect. Since professional communication focuses on verbal and nonverbal cues, employees will be able to understand and read the emotions behind them when they interact with themselves. Individuals from different levels, divisions, and positions casually interact informally via text messaging, telephone calls, or just talking in the hallway. In Verizon’s workspace, informal communication can build teamwork and cooperation amongst workers. However, this form of communication may or may not sometimes be a dependable source of information. Formal communication in Verizon will enable employees to share information following a specific protocol (Coffelt et al., 2019). Communicating in this manner sets traditions or rules of etiquette. Typically, formal communication occurs in letters, emails, presentations, or other designed messages in the form of writing. Written documents set the tone for professional communication as the organization may preserve such records for future reference. By applying professional communication management skills and observing business protocol, identifying norms for communication preferences can become routine (Fuller et al., 2021). For instance, it may sound inappropriate for managers to bypass the vice president about an issue and approach the CEO instead. Profession communication usually happens in a context, such as in this example, and also incorporates some formality. The Professional Communication ShortcomingsSometimes individuals in professional communication may , unfamiliar, or technical jargon. When there is no straightforward workplace communication, individuals will not understand project goals, roles, and responsibilities. Even Verizon departments use jargon daily, which gets even deeper about specific affiliations and differences in language and the field of experience (Fuller et al., 2021). Also, nobody is immune to emotions that form most individual biases. People tend to form emotions around sensitive topics such as but not limited to religion, politics, disabilities, sexuality, gender, and racism. Emotional barriers or displaced emotions negatively impact professional communication. A considerable shortcoming in professional communication is the inability to , gestures, posture, and general visual communication (Coffelt et al., 2019). This drawback makes communication less effective. Text messaging, phone calls, and other communication approaches that rely on technology are often less effective than .Another factor that impacts professional communication would be expectations and prejudices that allow people to make false assumptions or stereotypes. Individuals would like to listen to what they expect to hear instead of what is actually said and later jump to inaccurate conclusions. Verizon embraces diversity, and intercultural interaction may become problematic. The social interaction norms vary significantly in several cultures. In professional communication, cultural differences are the potential cause of miscommunication when people from cultures are involved. If employees are insensitive to the norms of people they interact with, the company will pay the price and have a bad reputation. Information overload may affect professional communication, which may cause information to be lost. Excessive data easily frustrates employees as they want practical ways to streamline work, so this overload is counterproductive.The Steps Recommended to Improve in Areas Identified.To improve professional communication, employees must cease using heavily over-complicated, unfamiliar, technical language. Clear workplace communication, without jargon, will make objectives, roles, and responsibilities easier to understand (Boswood, 2020). Also, Verizon will need to train its employees on emotional intelligence to allow them to be aware of their emotions and individual biases. Workplace-sensitive topics must be handled with tact and care. The company will need to create a candid, nonjudgmental atmosphere to have an upfront, honest conversation with the employees (Fuller et al., 2021). Importantly, advocating for open-mindedness will allow individuals to avoid making assumptions and utilize respectful language. Employee skills training will help verbal and nonverbal communication identify the proper meaning of gestures, posture, and general visual communication, along with language and active listening techniques. In addition, stressing in-person and will be significant for relational communication.Also, the company should adopt culturally sensitive practices internally and externally in its communication. As Verizon embraces diversity, employees must communicate in a culturally appropriate way by actively understanding and accepting the culture of their colleagues and everyone associated with the organization. Embracing different languages, presenting easy translation options, and promoting intercultural training will help the company to avoid misunderstandings.To reduce the problem of information overload, Verizon will require embracing collaborative tools that will boost professional communication. This strategy enables individuals and groups to connect interpersonally and coordinate work tasks and activities while streamlining work by reducing redundancy.In conclusion, professional communication allows for the smooth flow of ideas and information in a transparent, straightforward, and result-driven manner. This form of communication helps eliminate barriers or hindrances and results in better performance and efficient outcomes. Effective professional communication can also improve relationships at work and in different social situations by deepening employees’ connections to others and enhancing teamwork, decision-making, empathy, and problem-solving. Organizations should maintain professional communication internally and externallygood professional communication results in productivity, profitability, and positive, long-lasting relationships. ReferencesBoswood, T. S. (2020). Redefining the professional in international professional communication. In Exploring the Rhetoric of International Professional Communication (pp. 111-136). Routledge.Melonon, L. (2018). Critical postscript: On the future of the service course in technical and professional communication. Programmatic Perspectives, 10(1), 202-230.Coffelt, T. A., Grauman, D., & Smith, F. L. (2019). Employers perspectives on workplace communication skills: The meaning of communication skills. Business and Professional Communication Quarterly, 82(4), 418-439.Fuller, M., Kamans, E., van Vuuren, M., Wolfensberger, M., & de Jong, M. D. (2021). Concept
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