This week in our class we are looking at how to communicate technical information to a non-technical audience, as well as how to communicate to different audiences or stakeholders. Based on my experience in the corporate environment, I see a lot of one size fits all communication products and fellow coworkers not understanding the importance of addressing different audiences through separate communication products.
For this weeks discussion, describe how you currently approach communication in your workplace (or current setting). Have you found that your communication strategies differ from those discussed in the class? If so, do you think you will be able to apply some of the concepts within the class to your current setting?
Response to following discussion from classmates, 150 words for each one using APA format
I experienced communicating with the technical team which was hard to understand because of technical words and tech team members didn’t know how to communicate effectively with people who don’t know their work. So, most of the parties in that meeting lost their attention and misunderstood some points. So, I found the communication strategies that get attention from the audience.
Relatable and Visualise:There are various people in the workplace including non-technical members. To make them understand and pay attention to your presentation or information important to your part that needed support. You have to use something related to them. The technical team can’t explain how they do their job or how the system works, the technical person can do something illustrated. For example, “Trabeculae” topic from Melissa Marshall’s video (Talk Nerdy To Me), she showed the example slide from Genevieve Brown that described Trabeculae in one sentence with 2 pictures which make her audience understand by comparing the science with the Eiffel structure. This is much more effective than the one with letters and technical words.
Recognized All Contribution:Many businesses damage their own communications by over-emphasizing the skills and accomplishments of the technical staff to the detriment of everyone else’s. Although the tech team may be doing amazing things, it’s crucial to avoid giving the impression that other teams are merely supporting the tech team. Effective collaboration and communication inside and across teams are frequently based on a concept known as “psychological safety,” according to studies conducted by firms like Google. Simply said, this phrase refers to how at are with one another.
– Recognize each team member’s contributions and accomplishments (both tech and ).
– Give both tech and non-tech teams some time to talk and ask questions.
– Encourage risk-taking and asking questions as a matter of corporate culture.
Currently, and in general, I prefer to approach communication openly. Especially in a project, I want to ensure everyone has access to necessary information and feels comfortable talking to me and asking questions at any time. Open communication creates a more honest and reliable environment to be in.
My communication strategies do not differ much from those we have seen in class; instead, they are pretty similar. One of the most important things for me when communicating with others is to follow up with a written form of communication if we speak on the phone or face-to-face. Too many instances in my personal and educational experience have I had individuals claim a message was not sent to them, did not remember what was discussed, or made up an unlikely excuse. The results always negatively impacted me, my group, and our work; therefore, if a conversation needed to occur with an individual or a professor, a reference of effort to reach out and explain the assignment or whatever was available.
One of the most important concepts I have learned in this class is to tailor communications to stakeholders. Not everyone needs to know the same information, but also technical knowledge differs among the project team and stakeholders. Therefore, I would like to practice writing communications to various stakeholders; this week’s assignment will be excellent practice (Hampton, 2022)!
Another set of communication strategies that stood out to me was Celeste Headlee’s TED Talk on having better conversations. It was incredibly enlightening and reflective to learn how someone can interpret communication even when others may have good intentions. Going forward, I will work on implementing all ten about to improve future conversations (Headlee, 2015).
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